ek772 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between ek772 ("Platform", "we", "our") and its users ("Member", "you", "your"). Some key definitions used here are provided below:

• "Platform" — refers to the ek772 website, mobile application, and all related services.
• "Member" — any person who maintains an active account on ek772.
• "Bonus" — any incentive reward or additional funds provided by the Platform.
• "Wagering" — the total amount of bets required to make bonus funds withdrawable.
• "Transaction" — a deposit, withdrawal, or any financial activity.

2 Eligibility and Age Requirement

To use the ek772 platform, you must meet the following eligibility conditions:

• You must be at least 21 years of age or older.
• You must reside in a region where online gaming is legal or permitted.
• Only one account per person is allowed.
• You must operate the account with your own funds and in your own name — playing on behalf of a third party is prohibited.

3 Account Registration and Verification

When creating an account on ek772, you must provide accurate, complete, and up-to-date information. The following applies to account registration:

• All information provided at the time of registration must be truthful and accurate.
• The Platform may request identity verification (KYC) at any time. Failure to provide the required documents — such as a national ID card, passport, or other government-issued ID — may result in the account being suspended.
• Multiple accounts for the same person are strictly prohibited. If this is violated, all accounts may be terminated and funds forfeited.
• Keeping your account login credentials (username and password) secure is entirely your responsibility.
• If any unauthorized activity on your account is suspected, the support team must be notified immediately.

4 Deposit and Withdrawal Policy

The following terms apply to financial transactions on ek772:

• The minimum deposit amount is ৳500 (for each payment method).
• The minimum withdrawal amount is ৳800.
• Withdrawal processing time is generally completed within 5 to 30 minutes.
• Supported payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Verification must be completed before a withdrawal request is processed.
• It is recommended to withdraw using the same payment method used at the time of deposit.
• ek772 reserves the right to suspend or cancel transactions in cases of suspicious activity or fraud.

5 Bonuses and Promotional Offers

ek772 offers various bonuses and promotional offers. The related terms and conditions are listed below:

• Welcome Bonus: up to 120% of the first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times (15x).
• A bonus is applicable only once and subject to meeting the conditions specified for each promotion.
• Withdrawals cannot be made until the wagering requirement is met before playing with bonus funds.
• Multiple accounts from the same IP address, household, or residence may not claim bonuses.
• ek772 reserves the right to modify, suspend, or cancel any bonus offer.
• If evidence of bonus abuse is found, action will be taken against the relevant account.

6 VIP Program and Loyalty Rewards

ek772's VIP program has four tiers. Weekly cashback and special benefits are provided at each tier:

• Bronze: weekly cashback up to 0.2%. New members start their journey from this tier.
• Silver: weekly cashback up to 0.4%. Can be reached through active play.
• Gold: weekly cashback up to 0.6%. Additional priority support benefits.
• Platinum: weekly cashback up to 0.8%. Highest-tier benefits and special offers.

ek772 reserves the right to modify or cancel VIP tier benefits. Cashback is provided once per week and may have its own wagering requirements.

11 Service Cancellation and Account Termination

ek772 reserves the right to suspend or fully close an account under the following circumstances:

• Any violation of these terms and conditions.
• Evidence of fraud, deception, or illegal activity.
• Instructions from law enforcement agencies.
• Extended inactivity (where applicable).

Members may request to close their account at any time. It is recommended to complete any pending withdrawals before making the request.

12 Limitation of Liability

To the maximum extent permitted by applicable law, ek772 is not liable for:

• Any loss caused by technical issues, server downtime, or internet connection interruptions.
• Loss resulting from a member's own negligence in securing their account credentials.
• Transaction delays or failures caused by third-party payment providers.
• Force majeure circumstances — such as natural disasters, government restrictions, or other unforeseen events.

13 Dispute Resolution

In the event of a complaint or dispute, please follow the process below:

1. First, contact our support team via live chat or email at [email protected].
2. The support team will review your complaint and do their best to provide a resolution.
3. If the initial resolution is not satisfactory, the matter will be escalated to higher authorities.
4. An attempt will be made to resolve the dispute through mutual agreement between both parties.

Our support team is available 7 days a week, 24 hours a day for assistance.

14 Policy on Changes to Terms

ek772 reserves the right to update or modify these terms and conditions at any time. Ways to be informed about changes:

• The "Last Updated" date on this page will change.
• For significant changes, members may be notified via their registered email.
• If you continue using the platform after changes have been made, you will be considered to have agreed to the new terms.

It is recommended to visit this page regularly to stay informed about the latest terms and conditions.

15 Contact and Support

If you have any questions or comments about these terms, please contact us:

• Live Chat: available 7 days a week, 24 hours a day.
• Email: [email protected]

For more information, please visit our FAQ page and About Us page.